Quality Distribution Boosts Efficiency with Briefli

This case study examines Quality Distribution’s (QDI) strategic adoption of ‘briefli’ to enhance their operational efficiency and increase their capacity for business growth without the need to hire additional office employees. It highlights the challenges faced, the transformative solutions implemented, and the significant improvements achieved in workflow and productivity for non-EDI integrated customers.

‍Key Takeaways

• Estimated ROI of 180%. Total annual estimated spend of $24,000 offset by $67,000 of full-time equivalent costs.
• Within 60 days of going live, briefli has automated order entry for 16 customers saving 960 hours annually.
• Reducing order processing time from 5 minutes to 40 seconds - a 600% improvement in processing time per order.
• This added efficiency from briefli is allowing QDI to add new customers without needing to add additional CSR headcount.
• CSR's are focusing more on data accuracy and customer centric services vs data entry, improving overall execution of downstream fulfillment processes.

‍‍“We began using briefli with the goal to minimize manual order entry, increase accuracy and ultimately help our team focus more on customer support and relationship vs data entry. We quickly realized how beneficial and impactful briefli can be for us now and in the future, briefli has exceeded our expectations and continues to add value.” - Steve Bohin, CEO at Quality Distribution‍